We <3 our Cash Back button and are constantly working to make sure it’s the best experience possible. We have made some recent refinements that may be a bit of a change and want to make sure you are all still earning all your Cash Back. Questions/comments/concerns about the button? Please let us know đ
- We removed IE from the install page on the site. We are now only promoting installs for Firefox, Safari, and Chrome. IE was really not work properly with our technology or our stores’ technology. We are sorry to have to do this, but moving forward that browser won’t be available.
- VERY IMPORTANT: Cash Back will no longer be automatically activated. The user will always have to click to activate Cash Back.  We decided that we needed to take every measure to make sure tracking was working properly. We know it’s an extra step, but we think that the Cash Back is worth it đ
- When you activate your button you will now see a small transition window like when you click through from Ebates. This will help remedy any tracking issues that our old tool bar might have had.
The ebates addon button is located on a toolbar I do not use.. Every addon buttinI ever had has been movable to a location that works for me….. Your button is not movable…or so it seems….. HOW CAN I MOVE THE BUTTON ???? as it is currently it is useless to me….. I am not wasting space keeping an entire toolbar open just for one button….. thank you
Hi Rana, this button should not be visible. When you go to a store, say Nordstrom, the button will flash down within the site. Much more simple.
I “thought” I joined Ebates a few months ago..just never had money until now. I receive email everyday…couple times a day on the deals and cash back %’s. Soooo, I have gone off the email I receive and been shopping n shopping… I was a lil curious when I didn’t receive any emails about my purchases and cash back… I have shopped at JC Penny’s, Kohr’s and I thought one more but of course I can’t remember when I need to. To my ultimate disappointment I came upon the Ebate Web page and it stated that I didn’t finish signing up… and have ZERO $$$$ coming my way. I NEVER EVER even shop at the two things that I can remember. I’m not young and perhaps I made an innocent error. Isn’t there something you can do. I’ve waited and waited for my lil bit of tax return to shop thru Ebates.. I’ve spent approx. $200.00 – $400.00 and purposely tried to shop at the higher cash back stores. I tried every help link to contact you thru email but NO success đ I was so stoked about Ebates due to my niece talking about her payouts via Facebook. I am just so frustrated now and want to cancel everything! I live on a very limited income and was counting on My Big Fat Check. Can you please help me out. Thanks in advance. Sue
Hi Sue, we are sorry to hear this – please email us directly with the order confirmations and we can get you taken care of: facebookhelp@ebates.com
The changes stink. I shop online all the time and never get my ebates because the links go nowhere, and now the button does the same thing. đ
Sorry to hear you’re having issues with the Cash Back Button, Patty. Please go to this link, and someone will help you right away. https://www.ebates.com/help/button.htm
I am trying to get a clickable button into a blog, but only the HTML shows up. For now, I can only add the graphical. Can you advise me?
Hello Thrifty Soul! Here is the info on the Cashback Button. https://www.ebates.com/help/button.htm It won’t work as a button on your blog, it’s a browser plugin. Hope that answers your question.
http://wp.me/p28OOZ-15 will get you to the post.
Thanks for sharing your post link about Ebates, Thrifty Soul!
My mom forwarded me an email about installing the ebates button, which I did. Unfortunately, it linked to her account, not mine. I can’t get it removed from my browser toolbar now. It’s also slowing down my computer considerably. How can I uninstall the button? I’m not interested in correcting it to my account. It’s not showing up as software I can uninstall through Windows. Thanks!
Hello Catie. Sorry to hear the ebates button is slowing down your computer. Here is a link to show you how to uninstall the button, based on your browser. https://www.ebates.com/help/button.htm#remove
How can I remove the button from IE went to the site were you responded to Catie & none of the were for IE. I have the same problem as Catie with it slowing down my computer or not working. Thanks
Try going to view, then manage add-ons, and select it from toolbars and extensions.
I have Chrome and have tried to download the button. I keep getting failed which I don’t understand. If I type in ebates.com the site comes up.
HELP!!
I had the button for quite a while in my Chrome 64 bit browser. I’m not sure when it went away, but now it won’t install.
Does anyone know how to reset your email on Ebates? I signed up last year and apparently used an older email. I don’t remember what email I attached it to. It allows me to sign in using the ‘facebook signin’ but once I get on it still directs me to log in using email and password. I tried messaging Ebates help center but you need the email you signed in with to send a request.
Hi Brittany – I’m sorry to hear you’re having trouble logging on. Please send an email to facebookhelp@ebates.com and someone from our CS team will help you out!
:Your Ebates button is in my way and I’m wasting time trying to get rid of it. I am on Ancestry.com and cannot access the edit button because yours is in the way and has no way to move it or turn it off. Very aggravated. If I can figure out how to remove your program I definitely will!
I’m sorry you’re having trouble with our Cash Back Button. We do have a page that will explain to you how to uninstall this button. But we’d love to help you before you uninstall. Please email as at facebookhelp[at]ebates[dot]com so we can help you one on one.
https://www.ebates.com/help/button.htm
I cant get into my account, I have coworkers who also cant get it, states inactive user?
Hi Kris – can you please email us at facebookhelp[at]ebates[dot]com so we can look into this for you? Thanks.
eBates button was disabled by Firefox. My version is 43.0.
Will eBates update the button to be compatible with Firefox?
Hi Dave, we are working on this issue currently and thank you for your patience. We apologize for any inconvenience. Please check back in a week or so and the most current version of the extension will be available at this address: https://addons.mozilla.org/en-US/firefox/addon/ebates/
I am trying to install the button on my iPad and your help page says it’s compatible with safari but when i click on your link I’m taken to a page that tells me I can only install the app on chrome and firefox. What is going on?
Toolbar extensions like the Ebates Cash Back Button are not compatible with mobile browsers.
If you are using a smartphone or tablet for Cash Back shopping, we recommend you use the Ebates mobile app for Android and iOS. The Ebates mobile apps can be found here: http://bit.ly/1Zukvmm
I have been unable to have a regular browsing experience after using this app. The Old Navy website links no longer work when I visit the site through the mobile Safari app. I am also no longer able to use the setting to change the Old Navy and store affiliates’ pages over to a desktop view since installing the ebates app.
I tried removing the app, but the Old Navy, Gap, and the affiliate store links still did not work in mobile Safari.
I’ve since put the mobile ebates app back on my phone and Old Navy and the affiliate store links still do not work. Not to mention the ebates app does not show up in my list of apps under my iPhone’s general settings list.
Hi Tish – I’m sorry to hear you’re having trouble with the mobile app. I’m forwarding this to our customer service team, but if you could email us directly at facebookhelp@ebates.com so we can see how we can resolve this for you. Thank you.
I hear your web suit is very good.
My button on my Firefox page disappeared and now I can’t reinstall. Can someone help?
Please email us at facebookhelp@ebates.com so we may be able to assist you with this.
The activate button on the right up corner of Google chrome won’t work. Every time I click on it, the page refresh, but it still asks me to activate the cash back.
Thank you for letting us know! We will alert our development team. In the meantime, try uninstalling then reinstalling the extension.
It use to be so easy! I even sign in to Ebates.com, but do not get my cash back button. The cash back doesn’t work either. Done lots of shopping on line without it showing or working !!
Discouraged
Hi Dorothy, we’re sorry to hear that you’re having trouble using Ebates. Make sure your Google Chrome browser button is activated when you are browsing sites that are on Ebates. It will blink green when activated and blink red when not activated while on an Ebates merchant website. You can also email facebookhelp@ebates.com for any further questions! Hope this helps.
I tired shopping through the ebates app on my iPad but when I clicked on a store to shop and it opened up my store app to make the purchase, am I still going to receive the ebates from it or was my transaction lost?
Hi Christine,
Currently, our app only connects to the Groupon app. For all other stores, it will open in your browser and your Cash Back will be tracked. To make sure, check that your Ebates browser button is flashing green. For Groupon, the app should still track your shopping trip. Hope this helps!
I can’t get the ebates ap button!! I’ve installed it 2 or 3 times on my computer but it doesn’t come up! It use come up automatically. So, even if it doesn’t show, does Ebates still see my shopping & everything ?
Hi Dorothy, what browser are you currently using? You might need to update to the latest version or try Chrome, if you don’t have it. Another surefire way to make sure that your shopping trip is being tracked is to go to Ebates.com and search the store, visit the store page, and click “shop now.” Once you click it, it will come up with an interface saying you have started a shopping trip at that store and take you to the store website. Then, shop and purchase as you normally would and you’ll be good to go! The button is just a convenience, but it’s not a necessity to get Cash Back. Hope this helps!
I am very confused i started a shopping trip through ebates last night for amazon.com I placeb my order yet it doesnt show up in my order history I am worried that I wont recieve credit for my order đ help
Hi Christine,
Sorry to hear you’re having trouble! Did the department you made purchases in qualify for Cash Back? There is a list on the Amazon Ebates page (https://www.ebates.com/amazon.htm) that tells you what departments qualify. If they did, you can email facebookhelp@ebates.com with your order number and they will get it sorted out for you. Hope this helps!
Best,
Swapna
I have been having issues with Firefox and my ebates button. I haven’t had a shopping trip log in awhile, actually when I click on the button when it is red it takes me to my ebates log on page. Ummm ok, so then I type in the store I want and click the button again it say shopping trip opened and then all of a sudden the button is red again like I am suppose to click it again. I don’t know what is going on I haven’t gotten cash back for any shopping trips I have done in the past couple of weeks. I’m to say the least very disappointed. What is going on, the button just take me to my log on but I’m already logged on…what is going on.
Hi Sandra, so sorry to hear you’re having trouble. When you navigate to new stores with the button, you have to click “Activate X% Cash Back” with every new store so it can start a new shopping trip. The button won’t track across multiple stores. You have to click activate every time so it can track and apply coupons. If you have any further trouble, please email us at facebookhelp@ebates.com. We’d be happy to look into it further! đ
I am having the same issue all of a sudden. It worked as normal until the end of January, then the last few weeks it hasn’t worked. I click activate when i’m at a store, as i always have, and it takes me back to the ebates.com log in page (which it didn’t do before). Unfortunately the advice given doesn’t help because Im clicking Activate, as i always have. It just keeps going in circles. Click activate, log in again, go to store, have to click again, over and over. Please help, i’ve also missed quite a bit of cash back the last few weeks as well. Thank you.
Hi Tina, that is unfortunate! Please email facebookhelp@ebates.com with your account information so they can look into the technical issues. I will reach out to our button team as well to see if there are any outstanding bugs that this issue might be a result of.
Has there been any update on this issue, it really is kind of annoying, I would like to be able to receive my ebates monies as most of the stores I shop at do reward with ebates. Please update on if the issue has been fixed or not, I have lost out on so many purchases, I understand some do not quailify but most of mine do. Please update us on if this has been fixed or not or still an on going situation.
Hi Sandra, were you able to contact facebookhelp@ebates.com to troubleshoot? They have more technical insight into the more detailed issues.
I have not gotten any help and the button is still not responding. Very irritated about this. I guess I won’t be getting anymore Ebates very very disappointing.
Hi Sandra, our records indicate that our team reached out to you to on February 13th to inform you that a version of Firefox had a bug with the Button and to recommend that you use another browser or go through Ebates.com to earn Cash Back while the issue was fixed. They had also added $10 to your account for your troubles. We apologize for the inconvenience and are working to get this resolved quickly. We appreciate your patience and are always happy to help.
Thank you I must have missed that somewhere along the way. Hopefully the Firefox version will be fixed soon as it is the only browser I normally use.
Also I appreciate that you said there was $10 added to my account but I see no evidence of that. But the Ebates button works again, so that is nice. Have a good day.
I used to have the Ebates Cash Back button in my Crome browser but now it’s gone. When I go to the Ebates web site and “add the cash back button”, it’s there for a second and then gone again. Why won’t the cash back button stay at the top of my Crome brower?
Hi Michael, I’m sorry to hear you’re having trouble! Please email facebookhelp@ebates.com so our team can troubleshoot for you.